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eSIM Features
What is an eSIM?
An eSIM is a digital SIM card integrated directly into your device that, unlike traditional SIM cards, does not require any physical support. It allows you to activate data plans anywhere quickly and easily. Read the guide to learn how to use and purchase an eSIM.
What do I need to install an eSIM?
You need:
- • a device compatible with eSIM technology
- • an Internet connection to download the eSIM profile
- • a data plan. If you haven't already purchased a data plan, read the guide to purchase one.
Can I use both an eSIM and physical SIM on the same device simultaneously?
Yes, you can do this but only if your device is compatible with eSIM and supports dual SIM mode. In that case, you can manage calls and data independently between the two cards. Check your device settings to set which SIM to use for the Internet connection.
Can I reinstall an eSIM if I delete it by mistake?
Usually no: most eSIMs are not reusable. Always read the instructions provided after purchase.
Can I receive phone calls or SMS if I have an active eSIM?
If you have activated both the eSIM and the physical SIM, you will continue to receive calls and SMS on your physical SIM because our eSIMs only offer data connection and do not support calls or SMS. Remember that your carrier may apply roaming charges on calls and SMS when you are abroad.
You can still use apps like WhatsApp, Skype, Viber, etc. to communicate via Internet.
What can I do if iMessage doesn't work?
Check your iMessage settings: make sure it is active and that your phone number and email are correct. Go to the "Settings" section, then select "Messages" and then "Send & Receive" to verify that everything is configured correctly.
Can I use WhatsApp with my eSIM?
Yes. Your eSIM only manages the data connection, so you can continue to use WhatsApp with your main number as always. You don't need to change accounts or reinstall the app: you just need to be online.
Basic eSIM Information
How do I install an eSIM?
After verifying that your phone is compatible with eSIM, you can install it.
We recommend installing the eSIM the day before your trip and activating it upon arrival.
Depending on your device, read the guides to installing your eSIM on Android or installing your eSIM on iOS.
Do I need to purchase a new eSIM for each trip?
No, with simyousoon you only need to install the eSIM once. You can add new plans for any destination on the same eSIM.
How do I remove an eSIM?
To remove an eSIM:
- 1. go to your phone settings, in the SIM or Mobile Network section;
- 2. select the eSIM you want to delete;
- 3. choose Delete or Remove Profile;
We remind you that, once deleted, you will not be able to reactivate it.
What is data roaming?
The roaming feature allows your phone to access the Internet when you are abroad.
We recommend disabling it on your physical SIM and activating it only on our eSIM. On some Android devices, it is not possible to activate roaming only for an eSIM: in this case, activate general roaming and verify that our eSIM is selected for mobile data (you can do this from the device settings).
Why is the data displayed on Android different from actual data?
Android phones allow you to set a data warning threshold, usually preset to 2 GB but modifiable. Remember that the threshold does not indicate the data actually included in your plan. To check available and consumed data, you can access the My eSIMs section from the app.
Payments
How can I get an invoice for an order?
For each order you will receive an email with all the details of the services purchased and the payment.
To get the invoice:
- 1. log in to the Simyousoon app;
- 2. go to the profile icon, at the bottom right;
- 3. go to Orders and Invoice Requests;
- 4. select the order for which you need the invoice;
- 5. enter, confirm or modify your billing details;
- 6. go to Request Invoice. You will see a confirmation message for the request and within a few days you will receive the invoice at your email address.
Where can I find my payment receipt?
The receipt is automatically sent via email after purchase. If you don't find it, also check the Spam folder. The receipt is always available on the Simyousoon app.
When can I request a refund?
You can request a refund within 15 days from the date of purchase and only if the eSIM has not yet been installed.
Contact us via chat to submit the request.